SERVICE PROFESSIONAL TERMS AND CONDITIONS

By registering as an ENZON Service Professional, you agree to these Terms.

1. Platform: ENZON is a marketplace connecting independent Service Professionals with Customers for home, local, commercial and agriculture-related services.
2. Eligibility: You must be at least 18 years old and provide valid identification, contact, bank and other required documents. ENZON may conduct verification or background checks.
3. Independent Provider: You provide services independently and are responsible for the quality, safety and completion of services accepted by you. Registration with ENZON does not by itself create an employer-employee relationship.
4. Bookings: You may receive and accept Customer bookings based on availability, location, skills and service category. ENZON does not guarantee any minimum number of bookings or earnings.
5. Conduct: You must treat Customers respectfully, follow safety standards and not engage in fraud, harassment, discrimination, theft, abuse or unlawful activity.
6. Pricing & Payments: Service charges and applicable Platform fees will be communicated through ENZON. ENZON may collect Customer payments and deduct applicable commissions, fees, refunds, taxes or other authorised charges before settlement.
7. Tools & Materials: You are responsible for using safe, genuine and appropriate tools, products, spare parts and materials while providing services.
8. Customer Property: You must take reasonable care of Customer property and immediately report accidental damage or safety incidents.
9. Customer Data: Customer names, phone numbers, addresses, photos and other information obtained through ENZON must only be used for completing the relevant service and must not be misused or shared without authorisation.
10. Platform Bookings: You must not intentionally move an active ENZON booking outside the Platform to avoid applicable Platform fees or safety processes.
11. Ratings: Customers may rate and review your services. Repeated quality, safety or conduct issues may result in training, temporary suspension or termination.
12. Account Security: You are responsible for protecting your Account, password and OTP. You must not allow an unauthorised person to use your Provider Account.
13. Licences & Taxes: You are responsible for maintaining licences, permits, registrations and tax compliance required for your service category.
14. Suspension: ENZON may suspend or terminate Accounts for fraud, serious Customer complaints, safety violations, false information, Account misuse or material violations of these Terms.
15. Liability: Service Professionals remain responsible for the services they perform and for damage caused by their negligent, fraudulent or unlawful actions, subject to applicable law.
16. Law: These Terms are governed by the laws of India. Applicable disputes will be handled according to Indian law and ENZON’s grievance/dispute process.

By accepting bookings or continuing to use the ENZON Provider Platform, you confirm that you have read and accepted these Terms.

CUSTOMER TERMS AND CONDITIONS

By registering with or using ENZON, you agree to these Terms.

1. Platform: ENZON is a marketplace that enables Customers to discover and book independent Service Professionals for home, local, commercial and agriculture-related services.
2. Eligibility: You must be at least 18 years old to create an Account and must provide accurate registration and booking information.
3. Services: Available services may include cleaning, electrician, plumbing, appliance repair, laundry, water tanker, packers and movers, property services, goat sales, drone farming and other services introduced by ENZON.
4. Bookings: Bookings depend on Service Professional availability, location and selected time. ENZON may assign another Service Professional if the original Provider becomes unavailable.
5. Pricing: Prices, Platform fees and applicable charges will be displayed or communicated through ENZON. Additional work, materials or spare parts may result in additional charges after Customer approval where applicable.
6. Payments: Payments may be made using available methods such as UPI, cards, net banking, wallets, payment gateways or cash. Third-party payment providers may process transactions.
7. Cancellation & Refunds: Customers may cancel bookings subject to ENZON’s applicable Cancellation and Refund Policy. Cancellation charges may apply after a Service Professional has been assigned or work has commenced.
8. Customer Conduct: Customers must treat Service Professionals respectfully and provide a reasonably safe environment. Abuse, harassment, discrimination, threats, fraud or unlawful activity may result in Account suspension.
9. Customer Responsibility: Customers should secure cash, jewellery, documents, electronics and other valuable items before a Service begins and clearly communicate service requirements.
10. Ratings & Reviews: Customers may provide genuine ratings and reviews. False, abusive, fraudulent or misleading reviews are prohibited.
11. Privacy: ENZON may collect and process personal information according to its Privacy Policy and may share necessary booking information with the assigned Service Professional.
12. Service Professionals: Independent Service Professionals are responsible for performing their services. ENZON facilitates discovery, booking, communication and payments through the Platform.
13. Account Security: Customers are responsible for protecting their Account, OTP and login credentials and should report unauthorised access immediately.
14. Third Parties: Payment gateways, maps and other third-party services may have their own terms and privacy policies.
15. Suspension: ENZON may suspend or terminate Accounts involved in fraud, abuse, unlawful activity or material violations of these Terms.
16. Law: These Terms are governed by the laws of India. Customer rights available under applicable Indian law remain unaffected.

By booking a Service or continuing to use ENZON, you confirm that you have read and accepted these Terms.