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Refund Policy

Refund and Cancellation Policy

This Refund and Cancellation Policy (“Policy”) governs cancellations and refunds for services booked through the ENZON website, mobile application, or other official ENZON channels (“Platform”). By booking or providing services through ENZON, you agree to this Policy.

1. Customer Booking Cancellation

Cancellation Before Service

  • Cancellation more than 4 hours before the scheduled service: Eligible for a full refund.
  • Cancellation within 4 hours of the scheduled service: Eligible for up to a 50% refund.
  • Cancellation after the Service Professional has started travelling to the location or arrived at the location: No refund may be provided.

ENZON may review exceptional circumstances on a case-by-case basis.

2. Cancellation After Service Starts

Once a service has commenced, cancellation and refund eligibility will depend on:

  • Work already completed
  • Time spent by the Service Professional
  • Materials or resources already used
  • Expenses incurred in providing the service
  • Reason for cancellation

Where appropriate, ENZON may offer rework, an alternate Service Professional, a partial refund, wallet credit, or another suitable resolution.

3. Completed Services

Once a service has been successfully completed, cancellation is generally not permitted.

If the Customer has a genuine complaint regarding the service, the Customer should raise the issue through ENZON Support. ENZON may review the available information and determine an appropriate resolution.

4. Advance or Partial Payments

If an advance or partial payment has been made through ENZON:

  • Cancellation 4 or more hours before the scheduled service may qualify for a full refund of the advance.
  • Cancellation within 4 hours may qualify for up to a 50% refund.
  • Cancellation after the service has started will be reviewed based on work completed and expenses incurred.

5. Service Professional Cancellation or No-Show

If a Service Professional cancels the booking or fails to arrive for the confirmed service, the Customer may be eligible for:

  • Full refund of eligible payments made through ENZON; or
  • Rescheduling with another available Service Professional.

6. Payments Outside ENZON

ENZON strongly recommends making payments only through official ENZON payment channels.

ENZON is not responsible for cash payments, direct bank transfers, UPI transfers, or other payments made directly to a Service Professional outside the Platform.

Such transactions may not be eligible for ENZON refund protection, dispute resolution, or reimbursement.

7. Duplicate or Incorrect Payments

If a Customer is charged twice for the same transaction or an incorrect amount is charged through ENZON, the Customer may request a refund.

After verification, the eligible duplicate or incorrect amount will be refunded or credited.

8. Refund Processing

Approved refunds may be:

  • Returned to the original payment method; or
  • Credited to the Customer’s ENZON Wallet, where applicable.

Refunds are generally initiated within 5–7 business days after approval. Actual credit timelines may vary depending on the bank, UPI provider, card issuer, or payment gateway.

9. Service Professional / Partner Refunds

Service Professionals may request a review of eligible Platform charges or lead-related charges through the ENZON Partner application or other designated partner support channel.

Refund or wallet-credit requests may be considered in circumstances such as:

  • Significant mismatch between the requested service and the Service Professional’s service category
  • Significant location mismatch
  • Duplicate charges for the same eligible lead or transaction
  • Technical errors resulting in an incorrect charge

Refunds will not ordinarily be provided solely because a Customer decides not to proceed with a Service Professional after a valid connection or lead has been provided.

Partner refund requests should normally be submitted within 3 days of the relevant charge.

ENZON will review the available information and determine eligibility. Eligible refunds may be credited to the Service Professional’s ENZON Wallet.

10. Refund Review

ENZON may request supporting information such as:

  • Booking details
  • Payment information
  • Photographs or videos
  • Communication records
  • Service completion information
  • Other information reasonably required to investigate the request

Refund eligibility and the appropriate resolution will be determined based on the circumstances of the transaction and applicable ENZON policies.

11. Valid Cancellation and Refund Requests

Cancellation and refund requests should be submitted through official ENZON channels, including the ENZON website, mobile application, or designated customer support channel.

Cancellation communicated only to a Service Professional may not constitute an official cancellation on the Platform.

12. Dispute Resolution

Depending on the circumstances, ENZON may provide one or more of the following resolutions:

  • Service rework
  • Replacement Service Professional
  • Rescheduling
  • Partial refund
  • Full refund
  • ENZON Wallet credit

Each dispute may be reviewed individually based on the available evidence.

13. Governing Law

This Policy shall be governed by and interpreted in accordance with the applicable laws of India.

Any dispute relating to this Policy shall be subject to the jurisdiction specified in ENZON’s Terms and Conditions, subject to applicable consumer protection laws.

14. Changes to This Policy

ENZON may update this Refund and Cancellation Policy from time to time. Updated versions will be published on the Platform with the applicable effective date.

Continued use of ENZON after an updated Policy becomes effective constitutes acceptance of the revised Policy, to the extent permitted by applicable law.

Contact Us

For cancellation, refund, or payment-related assistance, please contact ENZON through the official support details provided on the ENZON Platform.