Privacy Policy – Customers and Service Professionals

ENZON respects your privacy and is committed to protecting your personal information. This Privacy Policy applies to customers and service professionals who access or use the ENZON website, mobile applications, and related services (“Platform”).

1. Information We Collect

We may collect information including:

• Name, mobile number, email address and address
• Profile information and photographs
• Location information
• Service and booking details
• Payment and transaction information
• Device, browser, IP address and usage information
• Customer reviews, ratings, feedback and communications
• For Service Professionals: identity documents, PAN, Aadhaar or other verification documents, bank details, business/service information, certifications and work experience, where required

We collect only information reasonably required to operate, secure and improve the Platform and provide our services.

2. How We Collect Information

Information may be collected when you:

• Register or create an account
• Book, provide or manage a service
• Make or receive payments
• Contact ENZON support
• Submit reviews, feedback or enquiries
• Use the ENZON website or application
• Participate in surveys, promotions or other Platform activities

We may also automatically collect technical and usage information through cookies, logs and similar technologies.

3. How We Use Your Information

We may use your information to:

• Create and manage your account
• Verify customers and Service Professionals
• Process and manage service bookings
• Connect customers with Service Professionals
• Process payments and transactions
• Provide customer support
• Send booking, payment and service notifications
• Improve ENZON services and user experience
• Detect fraud, misuse and security threats
• Send promotional communications where permitted
• Comply with applicable legal and regulatory requirements

4. Sharing of Information

We may share necessary information with:

• Customers and Service Professionals involved in a booking
• Payment service providers
• Hosting, cloud and technology providers
• Communication and notification providers
• Analytics and support providers
• Verification and background-check providers, where applicable
• Government, regulatory or law-enforcement authorities where legally required

We do not sell your personal information to third parties.

5. Payments

Payments may be processed through third-party payment providers. ENZON may receive transaction details necessary to confirm and manage payments but may not directly store complete card or banking credentials where payments are handled by authorised payment providers.

6. Cookies

ENZON may use cookies and similar technologies to maintain sessions, remember preferences, understand Platform usage, improve performance and provide relevant communications.

You may manage cookies through your browser or device settings where available.

7. Data Security

We use reasonable technical and organisational security measures to protect personal information against unauthorised access, misuse, alteration, disclosure or loss.

Users are responsible for protecting their passwords, OTPs and account credentials and should not share them with others.

8. Data Retention

We retain personal information only for as long as reasonably necessary to provide our services, meet contractual requirements, resolve disputes, prevent fraud and comply with applicable laws.

Certain transaction, payment, tax or legal records may be retained even after an account is deleted where required by law.

9. Your Rights

Subject to applicable law, you may request to:

• Access your personal information
• Correct inaccurate information
• Update your profile information
• Withdraw certain permissions or marketing preferences
• Request deletion of your account and eligible personal information

Some information may continue to be retained where required for legal, regulatory, security or transaction-record purposes.

10. Service Professional Information

Service Professionals may be required to provide additional information for identity verification, service verification, payments and Platform safety.

Relevant profile information, service details, ratings and other necessary information may be displayed to customers to help them select and book services.

11. Third-Party Services

ENZON may contain links to or integrate with third-party services. Those services operate under their own privacy policies and terms. ENZON is not responsible for the privacy practices of independent third parties.

12. Children’s Privacy

The Platform is not intended for individuals who are legally unable to enter into contracts or provide valid consent under applicable law without the involvement of a parent or legal guardian.

13. Changes to this Privacy Policy

We may update this Privacy Policy periodically. Updated versions may be published on the ENZON Platform. Continued use of the Platform after an update will be subject to the revised Policy, to the extent permitted by applicable law.

14. Contact and Grievances

For questions, privacy requests or grievances relating to this Privacy Policy, please contact ENZON through the contact information provided on the Platform.

Grievance Officer: [Name]
Designation: [Designation]
Email: [Support/Grievance Email]

Last Updated: September 2026